Palm Sugar

TIME FRAME 

Bio Basics is committed to delivering your order with good quality packaging within the given time frame. We ship throughout the week, except Sunday & Public holidays.

Shipping Services 

To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. If there is no courier service available in your area, we may opt to ship your items via Government Registered Parcel.

Shipping Charges

Our product prices listed on the website are inclusive of GST but excludes Shipping & Delivery costs, which will be charged extra, depending on the weight and volume of your consignment. Bio Basics may at its own discretion, decide to reduce or waive all or part of the Shipping & Delivery Charges, depending on your Order Value.

Minimum Order Value

We have minimum order value that changes from time to time which will be mentioned o the cart page. This is to ensure better packaging, transportation and to reduce shipping cost for customers.

How long does it take for an order to arrive?

Orders received before 10am are dispatched on the same day or as per the delivery date specified by you at the time of placing the order (whichever is later). Most orders are delivered within 7 to 8 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. 

What if the product is received in damaged condition? 

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +91-9790516500 or email us at e.order@biobasics.org mentioning your Order ID. Please make sure that the original product tag and packing are intact when you send us the product back.